Rehabilitating Indonesia Consumer Dispute Settlement in Effective Ways
According to the National Legislation Programme 2015-2019, the Consumer Protection Act is ranked 92 out of 189 draft bills to be reviewed and approved during the presidential election in mid-2019. A year later, there has not been any updated version of the amendment. The enforcement of consumer protection is facing certain problems and challenges, especially in handling any consumer disputes. Hence, it is necessary for the Government to prioritize the act to adjust the obstacles. The author uses normative juridical research methods in compiling this research. This article will compare Indonesian’s enforcement system to Australia. In the end, it is hoped that this paper shall serve as a guide for the Indonesian government in determining aspects that need to be addressed in the Consumer Protection Law and its enforcement. BPKN should be allowed to have the same level of authority as ACCC or ASIC. First, Enhance BPKN’s advisory function through improved monitoring of complaints data and follow-up recommendations. Second, increase budgetary to assert its role and mandate. Lastly, add mandate for settlement of high-impact consumer disputes.
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