Mengenal Service Blueprinting

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PDF (Bahasa Indonesia)
Published Aug 15, 1995

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Mona Sakaria

Abstract

Kesulitan dalam pembuatan blueprint tergantung dari divergensi dan kompleksi­tas produk dan proses layanan yang ditawarkan pada pelanggan. Makin tinggi tingkat divergensi dan kompleksitasnya, makin sulit pembuatannya. 

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How to Cite
SAKARIA, Mona. Mengenal Service Blueprinting. Forum Manajemen, [S.l.], v. 9, n. 61, p. 20-22, aug. 1995. ISSN 2962-5483. Available at: <https://journal.prasetiyamulya.ac.id/journal/index.php/FM/article/view/152>. Date accessed: 22 nov. 2024.
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Issue
Vol 9 No 61 (1995): Forum Manajemen | Penerapan Audit terhadap Strategi Perusahaan
Section
Articles
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