ARDIANTO, Eka. Pengukuran Persepsi Kualitas Layanan. Forum Manajemen, [S.l.], v. 13, n. 70, p. 36-42, dec. 1999. ISSN 2962-5483. Available at: <https://journal.prasetiyamulya.ac.id/journal/index.php/FM/article/view/232>. Date accessed: 23 dec. 2024.