ARDIANTO, Eka.
 Pengukuran Persepsi Kualitas Layanan.
<strong>Forum Manajemen</strong>, [S.l.], v. 13, n. 70, p. 36-42, dec. 1999.
ISSN 2962-5483.
Available at: &lt;<a href="https://journal.prasetiyamulya.ac.id/journal/index.php/FM/article/view/232" target="_new">https://journal.prasetiyamulya.ac.id/journal/index.php/FM/article/view/232</a>&gt;. Date accessed: 12 may 2024.